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Retail Industry thought leadership

Retail Industry thought leadership

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Leveraging consumer psychology with effective promotions

Leveraging consumer psychology with effective promotions

How promotions drive behavioral change in consumers

The Upside Team
The Upside Team
May 4, 2023
The anatomy of a transaction

The anatomy of a transaction

Making every transaction economically efficient

Alex Kinnier
Alex Kinnier
August 31, 2022
Beyond customer loyalty programs: Digital marketplaces and new revenue

Beyond customer loyalty programs: Digital marketplaces and new revenue

Customer loyalty programs can help drive sales among existing customers but fall flat in growing your base and driving new profit. Here’s how digital marketplaces can fill the gap.

The Upside Team
The Upside Team
August 23, 2022
Personalized customer experience: How industry leaders create loyal customers

Personalized customer experience: How industry leaders create loyal customers

Understand the customer experience strategies employed by restaurant giants like Chick-fil-A, Dunkin’ Donuts, and McDonald's to foster customer loyalty and engagement

The Upside Team
The Upside Team
March 21, 2022
Brick and mortar retail is making a comeback

Brick and mortar retail is making a comeback

How retailers are thriving post-pandemic by combining clicks-to-bricks acquisition and innovative in-store experiences to attract and retain customers

The Upside Team
The Upside Team
March 3, 2022
How retailers can survive the new labor market

How retailers can survive the new labor market

Amid labor shortages and rising costs, brick and mortar businesses must adapt to the changing labor landscape by understanding market trends and implementing strategies to attract and retain employees while optimizing operations for profitability

The Upside Team
The Upside Team
December 22, 2021
How to make every day Small Business Saturday

How to make every day Small Business Saturday

Discover the Upside Effect and how it connects people and local businesses, empowering communities and creating economic harmony on Small Business Saturday and every day

The Upside Team
The Upside Team
November 24, 2021
Outmatch your competition: Fuel industry report

Outmatch your competition: Fuel industry report

We surveyed 1,300 customers, spoke with dozens of retailers, and analyzed billions of transactions to learn how competitive retailers outmatch their competition

The Upside Team
The Upside Team
April 20, 2021
What you've missed most in quarantine

What you've missed most in quarantine

Survey puts restaurants & road trips at the top of “What I’ve missed” in quarantine. Plus, in-store grocery shopping is here to stay.

The Upside Team
The Upside Team
July 22, 2020
Amazon goes offline: Why small businesses need to take note

Amazon goes offline: Why small businesses need to take note

What the online retail giant’s move into physical bookstores means for the future of small business

Alex Kinnier
Alex Kinnier
August 26, 2016
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